Frequently asked questions

SUROS Rx offers two categories. Weight Loss: compounded Semaglutide and Tirzepatide. Longevity: Sermorelin, NAD+, Glutathione, Tesamorelin and the Anti-Aging Bundle (NAD+, Glutathione and Lipo B as three separate products). A licensed provider determines whether any treatment is appropriate. A visit does not guarantee a prescription or a particular result.

Start an online visit with your health history and goals. A licensed provider reviews your information and determines whether treatment is appropriate. If prescribed, follow the instructions from your provider and dispensing pharmacy.

Yes. Prescription medication is supplied only when a licensed provider determines treatment is appropriate and issues a prescription.

You can indicate an option you want to discuss. Your provider makes the clinical decision and may recommend a different option or no prescription.

No. Eligibility and treatment decisions depend on your individual circumstances, and outcomes are not guaranteed.

Each treatment page lists its prices. Monthly plans are billed every month. Quarterly plans are charged in full upfront every 3 months — the page shows that total next to its monthly equivalent. Your provider decides whether any treatment is appropriate.

Plans renew at the billing period you choose — monthly or every 3 months. You may cancel future renewals at any time by emailing support@surosrx.com; a request received before your next charge stops that renewal.

Services are available in all 50 U.S. states through affiliated medical providers and pharmacy partners operating in accordance with applicable state licensure requirements. Please note that certain medications, formulations, or fulfillment options may vary depending on state-specific pharmacy regulations, prescribing requirements, and dispensing restrictions.

Services are available only in jurisdictions where affiliated medical providers are licensed to practice and where pharmacy partners are authorized to dispense medications. Availability may vary by state and is subject to applicable laws, regulations, and licensure requirements.

Prescription fulfillment is coordinated through our pharmacy partner, The Pharmacy Hub, and applicable licensed pharmacy partners. Medications are dispensed only pursuant to a valid prescription.

Services are available in all 50 U.S. states through affiliated medical providers and pharmacy partners operating in accordance with applicable state licensure requirements. The Pharmacy Hub states that it is licensed by state boards of pharmacy nationwide and supports prescription fulfillment in all 50 states.

Please note that certain medications, formulations, or fulfillment options may vary depending on state-specific pharmacy regulations, prescribing requirements, and dispensing restrictions.

Depending on the medication prescribed, it may be compounded and dispensed by another licensed U.S. pharmacy partner. The dispensing pharmacy is identified during your care journey.

Medical care is provided by licensed clinicians affiliated with Arora Health & Aesthetics, LLC. The treating clinician independently reviews your health history and determines whether treatment is appropriate. A consultation does not guarantee a prescription.

Timing depends on provider review, any additional information needed, and pharmacy processing. We'll explain the expected next steps during your visit.

For general questions, email support@surosrx.com. Existing patients should send medical questions through the patient portal. Please do not send sensitive medical information to the general support inbox.

You may cancel future renewals at any time by emailing support@surosrx.com. A request received before your next charge stops that renewal. Orders that have already been charged are reviewed individually, and a cancellation or refund is not guaranteed once medication has been dispensed or shipped.

We cannot accept returns of prescription products for reuse or resale. Requests to cancel or obtain a refund for an order that has already been charged are reviewed individually, and a cancellation or refund is not guaranteed once medication has been dispensed or shipped. If you believe there is an issue with your medication, please contact us at support@surosrx.com and we’ll work with the dispensing pharmacy to resolve it.

Nothing in the Refund Policy limits any cancellation or refund rights you may have under applicable law. To stop future renewals, see the Cancellation Policy.

BMI is one screening measure based on height and weight. It does not diagnose a condition or determine whether you qualify for medication. Discuss your health and treatment options with a qualified provider.