Legal
Cancellation Policy
Effective date: October 10, 2026
Canceling future renewals
You may cancel future renewals of your SUROS Rx subscription at any time by emailing support@surosrx.com. Please include your name and the email address associated with your account so we can locate your subscription. You do not need to provide a reason for canceling.
To stop the next renewal charge, send your cancellation request before that charge occurs. Cancellation takes effect for future renewals when we receive your request. We will confirm cancellation by email. A delay in our confirmation does not change the date we received your request. If a renewal is charged after we received a timely cancellation request, contact us at support@surosrx.com so we can correct it.
Orders already charged
Canceling future renewals does not automatically cancel or refund an order that has already been charged. If you also want to cancel an existing order, include that request and your order number, if available, in your email. We review these requests individually based on the order’s processing, dispensing, and shipping status. A cancellation or refund is not guaranteed once medication has been dispensed or shipped. Prescription products cannot be returned for reuse or resale. Please see our Refund Policy for additional information.
Questions or concerns
For cancellation questions, billing concerns, or a suspected prescription-filling error, email support@surosrx.com. Canceling a subscription does not replace advice from your healthcare provider about your treatment.
Nothing in this policy limits any cancellation or refund rights you may have under applicable law.
Suros Rx LLC